Need to return a bathroom organizer?
You have 30 days from delivery to request a return. Email [email protected] with your order number and let us know what you would like to return.
Before you send it back
For a change-of-mind return, keep the item unused, complete and in its original packaging. If your shelf arrives damaged, has missing parts or has a quality problem, send us a description and photos so we can help. These issues do not need to meet the unused-item condition.
Please contact us first. Our team will email you the current overseas return address and instructions for your order. Do not use the address on the parcel or our company office address unless our team directs you there.
Who pays return shipping?
You cover return shipping when you change your mind or order the wrong item. We cover return shipping for products with quality problems, including defective or damaged items. Contact us before arranging postage so we can provide the next steps.
Refund review and timing
Once your return reaches the address we provided, we review the item and your refund request within 2 days and email you the result. Approved refunds are processed to your original payment method within 5 days. Your bank or payment provider may need additional time to display the credit.
If you are waiting for a refund, email us with your order number and we will check its status.
Questions?
Email: [email protected]
Customer service hours: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time).
Company information
ELMIVARA is operated by Chengdu Xidian International Trade Co., Ltd.
Registered and operating address:
Longtan Industrial Park, Section 2, East Third Ring Road,
Chenghua District, Chengdu, Sichuan 610052, China.
This is our company address. To arrange a return, email [email protected] first. Customer service will provide the current overseas return address for your order.