How can we help?
Have a question about a bathroom shelf, need to check your delivery or want to arrange a return? Send us an email and include a few details so we can get started.
Email: [email protected]
Customer service hours: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time, with local daylight saving changes).
Before you buy
Tell us which organizer you are looking at and what you would like to know. For questions about fit or installation, include your available space and the type of surface where you plan to place it.
About an existing order
Include your order number and the email used at checkout. If something arrived damaged or a part is missing, photos of the item and packaging will help us review the problem.
Returns and refunds
Contact us within 30 days of delivery to request a return. Our team will email the current overseas return address and the instructions for your order. Please contact us before posting anything back.
Return shipping is paid by the buyer for change-of-mind returns. We pay return shipping when the product has a quality problem. After the returned item arrives, refund review takes up to 2 days, followed by up to 5 days to process an approved refund to the original payment method.
Shipping at a glance
United States delivery. Free standard shipping. Processing: 1–2 calendar days. Estimated transit after dispatch: 3–5 calendar days.
Company information
ELMIVARA is operated by Chengdu Xidian International Trade Co., Ltd.
Registered and operating address:
Longtan Industrial Park, Section 2, East Third Ring Road,
Chenghua District, Chengdu, Sichuan 610052, China.
This is our company address. To arrange a return, email [email protected] first. Customer service will provide the current overseas return address for your order.